Skip to content
{{BRAND}}

Shipping & Returns

How shipping, discreet packaging, and returns work.

Last updated: this is a template — review with counsel before launch.

Shipping

Prescribed medications ship free in plain, discreet packaging after a provider approves your visit. Shipping timelines depend on the medication and your location and are shown during checkout and in your account.

Discreet packaging

Packages do not indicate the contents or the nature of the treatment on the outside.

Returns

For safety and legal reasons, prescription medications generally cannot be returned once dispensed. If there is an issue with your order, contact support and we will make it right where we can.

Subscriptions

Refills ship automatically on your plan's cycle. You can adjust, pause, or cancel from your account before your next fill.

This document is a starting template provided as part of a demonstration build. It is not legal advice. Have a qualified healthcare-regulatory attorney review and finalize all legal and consent documents before operating.