Frequently asked questions
If you don't see your question, contact our support team.
General
How does an online visit work?
You answer a structured set of health questions — the same things a clinician would ask in person. A US-licensed provider reviews your answers, asks follow-ups if needed, and decides whether to prescribe. Most visits are reviewed within 24–48 hours.
Is a prescription guaranteed?
No. Prescription products require an online evaluation, and a licensed provider can decline treatment if it isn't safe or appropriate for you. You won't be charged for medication unless you're prescribed.
Who fills my prescription?
A California-licensed pharmacy with a prescribing physician on staff. Compounded medications are prepared in the USA pursuant to your prescription.
Are compounded medications FDA-approved?
No — compounded medications are not FDA-approved finished products. They are prepared by a licensed pharmacy for an individual patient pursuant to a prescription. Your provider will discuss whether a compounded or brand-name option is right for you.
Do I need insurance?
No. Pricing is a transparent monthly subscription, and you can cancel anytime from your account.
Is my information private?
Yes. Your health information is handled under HIPAA, encrypted in transit, and never sold. Shipping is discreet — plain packaging with no mention of what's inside.
Which states do you serve?
We currently operate where our providers and pharmacy are licensed. The online visit checks your state up front so you'll know immediately.
Can I cancel or pause my plan?
Anytime, from your account, in a couple of clicks. No phone calls, no fees.
Weight Loss
What's the difference between compounded and brand-name GLP-1?
Brand-name pens are FDA-approved finished products made by a manufacturer. Compounded semaglutide and tirzepatide are prepared by a licensed pharmacy for an individual patient pursuant to a prescription, and are not FDA-approved. Your provider will recommend what's appropriate for you, and may suggest a brand option where clinically indicated.
How much weight could I lose?
It varies from person to person and depends on your dose, your plan, and your body. We don't promise a number — anyone who does isn't being honest with you. Your provider will set realistic expectations during your visit.
Who should not take GLP-1 medications?
GLP-1 medications aren't appropriate for everyone. People with a personal or family history of medullary thyroid carcinoma or MEN2, a history of pancreatitis, or who are pregnant or breastfeeding generally should not take them. The health visit screens for these — and a provider can decline treatment.
Is this an injection or a pill?
Both options exist depending on the medication and what your provider prescribes. The visit will walk through the choices and your provider will recommend a form and dose.
Hair
How long until I see results?
Hair treatments are slow by nature. Many people need three to six months of consistent use before they notice a difference, and treatment generally needs to continue to maintain results. Your provider will set expectations.
Are the sexual side effects of finasteride real?
A small percentage of men report sexual side effects with finasteride. They're usually reversible if you stop, but they're worth understanding before you start — the health visit includes counseling on this, and you can decline finasteride and use minoxidil alone.
Can women use these treatments?
Finasteride is not for use by women who are or may become pregnant, and pregnant women should not handle crushed or broken tablets. Topical minoxidil has separate formulations. This line is built for male-pattern hair loss; talk to a provider about what's appropriate for you.
What if I stop?
Hair loss generally resumes if you stop treatment, because the underlying cause is still there. That's normal and your provider will explain it up front.
Sexual Health
What's the difference between sildenafil and tadalafil?
Both are PDE5 inhibitors. Sildenafil acts for a few hours and is usually taken before activity; tadalafil lasts much longer and some men take a low dose daily. Your provider helps you choose based on your routine and health.
Is it safe with my other medications?
Not always — and this matters. PDE5 inhibitors must never be combined with nitrates (used for chest pain), and they interact with some blood pressure medications. The health visit screens for this, and a provider can decline treatment for safety.
Will it work the first time?
Response varies, and finding the right treatment and dose can take a little adjustment. These treatments need arousal to work — they're not automatic. Your care team can help you dial it in.
What are the chews?
Some men prefer a chewable or dissolvable format over swallowing a tablet. The active ingredient is the same class of PDE5 inhibitor; the format is just a preference. Compounded formats are not FDA-approved.